Refunds

The Association does not sell goods, so exchange or replacement of goods does not apply. Membership fees can be refunded in the cases described below.

When money is refunded

• Erroneous or duplicate payment — for example, the fee was paid twice or more than necessary was charged: the excess amount is refunded in full.
• Withdrawal from membership within 14 calendar days of payment, provided you have not used the rights of a member during this time (have not taken part in events free of charge or received materials for members): the fee is refunded in full and the membership ends.

In all other cases paid fees are not refunded, as they have been used for the Association’s statutory activities.

How to get a refund

1. Write to site@rusnephrology.org from the address you registered with on the website. State your full name, the date and amount of the payment, and the reason for the refund.
2. We will review your request and reply within 10 working days.
3. Money is refunded by the same method used for payment: to the same bank card or to the same account from which the payment was made via SBP or bank transfer. The time it takes for the money to arrive depends on the bank and is usually 5 to 30 calendar days.